ServiceNow Developer – Immediate Joiners Only.

Roles & Responsibilities :

• Act as a stakeholder for company’s ITSM team in determining policies around ServiceNOW and ITSM governance.
• Partner with business partners to document and implement requirements for core service offerings.
• Identify, develop, test, implement, administer, and support core service offerings in compliance with ITIL processes.
• Participate in POCs to various new tools for automation, performance monitoring, continuous integration, and analytics.
• Administer core internal applications: ServiceNow, Box, JIRA, Facebook@Work, Incontact
• Strive to close technology gaps between systems, improve data access and reporting, establish internal controls, and increase operational efficiency.
• Partner with other technical teams and application owners to integrate systems and provide consistent user experiences and accurate information across the organization.
• Work with our service desk to implement new processes for our ServiceNOW environment.

Job Description:

• Minimum of 5 years’ experience supporting corporate applications and performing system integrations, preferably in a business solutions developer role
• Hands on administrative experience working with at least one tools/applications similar to ServiceNow and Atlassian tools.
• Development experience with corporate cloud-based solutions (ServiceNOW, Box, JIRA, etc.)
• Experience with enterprise document management and collaboration tools is a plus
• Experience and certification in an ITIL-based technology environment, including release and change management focuses.
• 3+ years of experience in an administrative role for ITSM solution platforms or platform-as-a-service
• (PaaS) – ServiceNow highly desired.
• Familiarity in agile project methodology.
• Ability to create code in Java, Javascript, and Python.
• Familiarity with XML, SOAP, and API protocols for integrating web-based services.
• Strong communication skills, both verbal and written, including ability to communicate effectively with a strong customer service orientation.
• Ability to handle multiple projects and tasks with fluctuating priorities.
• Strong organizational, administrative, presentation and analytical skills required.
• Proven track record of project management, development, documentation, and presentation of  functional requirements, leading to the implementation of new business processes across multiple departments in an organization.
• BS or BA in a business or computer science related field of study, or relevant amount of hands-on work experience in lieu of degree.