Semi Tech Support

Semi-Tech Support Job Duties

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Responsible for giving software training to clients.
• Handling Tickets

Skills

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Basic Computer Skills, Microsoft tools Knowledge
• Understanding the computer programming languages

Qualification

Any Graduate or experienced